Do I need to register for an account online to place an order?
You are able to checkout as a guest; however by registering for an online account you’ll be able to experience a fast and easy checkout, as well as being able to easily access your order history and status. To create an account with us, please follow this here.
What is a discount code and how do I get one?
Using a discount code with your order means you can take advantage of a special offer you may have seen on the website. You may also have received a discount code by email, text message, or in the post.
Discount codes need to be quoted at the time of ordering to make sure you receive the discount being offered.
Each discount code has its own terms and conditions which can be found within the promotional offer we sent you. Please make sure you read these carefully to make sure your order meets the specific requirements relating to the code you are using.
If you're having problems:-
- Please check that the discount code has not expired and that you are eligible to use it (if the code has been sent to you, it’s for your personal use only).
- Some items in your basket may not be eligible for the offer, usually already discounted items and certain branded items. We can only accept one discount code per order and some codes can only be used once.
Can I order items that are out of stock?
If you require items that are being shown as ‘out of stock’, please contact us by emailing firstname.lastname@example.org
Can I amend or cancel an order?
It may be possible to cancel or amend your order if it is done on the same day your order has been placed. If this is the case, please email email@example.com. Our opening hours are Monday to Saturday 8am-8pm.
My Item is damaged / faulty?
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 30 days should the fault develop after receipt.
You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense (see exchanges and returns policy). We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.
Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.
How do I know, my order has been received?
If you’ve placed your order online, you’ll receive a confirmation email from us to let you know we’ve received your order for processing (this email is not an order confirmation, or acceptance from us).
I haven't received an order confirmation email, what should I do?
Please check your junk mail. Depending on your email anti-spam settings, the confirmation email may have been directed into your spam. If you have not received the order confirmation email within 24 hours, please contact firstname.lastname@example.org
How do I find out about exclusive offers?
All you have to do is subscribe to receive our newsletters by providing an email on the homepage or by creating an account with us.
Plus as a newsletter subscriber you will receive exclusive offers, previews and discounts not available to other customers
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