SHIPPING

Why wasn't I eligible for the free shipping offer?

You might have not been eligible for a few reasons.

1. You have ordered a large furniture item so that incurs extra charges.

2. You are trying to use the free shipping offer in conjunction with another offer.

Where do you currently ship to?

We currently ship within Mainland United Kingdom.

This means it currently excludes Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands.

What are your delivery options and prices?

Please see the table below for prices and delivery times. Please note: Working days do not include weekends or bank holidays.

 

Delivery option

Price

Delivery Time

Standard Delivery

£2.95

3-7 working days (though it may take a little longer during peak trading periods).

Standard Delivery over £60

FREE

3-7 working days (though it may take a little longer during peak trading periods).

Next Working Day

£8.50

Next Day for UK Mainland orders only - these have to be ordered before 12 noon (Monday – Friday) to qualify.

Anything ordered on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday.

Saturday Delivery

£15.00

Between 9am and 5pm for UK Mainland orders only - these have to be ordered before 12 noon to qualify.

Sunday Delivery

£15.00

Between 9am and 5pm for UK Mainland orders only - these have to be ordered before 12 noon to qualify. Please note not all items qualify for Sunday Delivery.

 

What if my delivery date has passed and I still haven’t received my order?

Please note that delivery dates are estimates and are not guaranteed. Delivery dates can change due to factors outside of our control. Please check your tracking code for the most up to date information on your order. If your order has not arrived within the stated time, please contact us on info@alaynashome.com.

Not found your answer yet, you can search further below:

Order Enquiries

Payment Enquiries

Returns and Exchange Enquiries