What is your returns policy?
We hope that you are happy with the items you receive. However, should your purchase be faulty we are happy for you to return it within 14 days of the order being delivered.
Items must be returned in their original packaging, unused and with any security stickers, seals or tags intact, and anything we consider to be mistreated or damaged through wear and tear cannot be replaced or credited.
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. You can return an item to us, via the method of your choice.
Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse. However, returns can take up to 10 working days to be processed, especially during busy periods.
We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
How do I return an item?
Our return options are below. When preparing to return a parcel to us, please make sure you’ve done the following:
1. Items must be returned within 14 days of receipt
2. Replace all items to be returned in their original packaging and place inside the parcel.
3. Email firstname.lastname@example.org with return details
Please return goods to:
Alaynashome Ltd, 9 Pugh Road, Aston, Birmingham, B6 5LL
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